Customer Service & Logistics (CS&L)

CS&L serves as an enabler to deliver goods to our customers and retailers. These are some of the areas where you could find yourself working:

• Demand Planning is responsible for developing accurate, consumer-driven forecasts that enables us to meet demand efficiently.
• Customer Service & Customer Development carries responsibility for managing orders, looking after master data and building collaboration with customers.
• Continuous Improvement & Cash Management is the finance-focused part of CS&L – optimizing accounts, receivables, payables and order-to-cash cycles.
• Finished Goods Replenishment is tasked with managing replenishment, cycles, sourcing and inventory management, so our customers’ shelves are never left empty.
• Logistics Operations & Transportation is a crucial piece in the jigsaw, responsible for managing finished goods warehousing, distribution and direct store delivery operations.

Entry roles include Demand Planner, Customer Service Representative, Logistics Specialist, Materials Planner and Warehouse Specialist, with a path to roles such as Global Director Logistics Operations, Director Global Sourcing or Regional CS&L Lead.

“The importance of understanding our customers is drummed into you in CS&L.” - Francois Comarteau, Section Manager OREO

Working in CS&L means working at the epicentre of Mondelēz International, touching everything from customer teams to finance, manufacturing, procurement and sales.

You’ll help us to deliver top-tier results in core areas such as safety, service and cost. So whether your forte is customer service, logistics, planning or replenishment, we’ll make sure that CS&L is a place where you can grow. A place where you can realize your full potential. Where you’ll be empowered to deliver great performance – for yourself, for your team, for Mondelēz International.

So we’ve made sure that we offer a range of career opportunities within CS&L for people with varying levels of experience. You can join us as an expert in your field, using your skills and knowledge to make us even better. As a manager, enabling teams to ‘be at their best’. Or as a leader, inspiring teams with a compelling vision and setting overall direction.

Diverse ideas and opinions are welcome within CS&L. We embrace the differences that make each one of us unique, and through programs such as our Champions Program and Women’s Forum, we are able to leverage them to and drive the business.

“Make career planning an annual event.” - Zakaria Dahkoun, Director Global Sourcing

In CS&L, you’ll be managing your own career progression, backed by our substantial learning and development resources. Across Supply Chain Operations and Management, we invest over 15 million USD every year in training our colleagues. There are over 1,200 courses available and CS&L has its own competency framework, so you’ll know exactly what’s expected of you. You’ll also be encouraged to grow your skills by gaining exposure to teams beyond CS&L.

The majority of your learning will be on the job. Projects are designed to challenge you, and you can move across teams. You can also grow from sharing your knowledge in a class, leading a task force or taking part in volunteering activities.

Other learning initiatives include face-to-face workshops, courses covering topics like project management, eLearning, webinars and other events such as our Growing Here Weeks. And don’t pass by the opportunity to learn from the people around you, whether that’s by shadowing a more experienced colleague, networking, mentoring or coaching and receiving feedback.

“I’ve developed my strategic thinking and learned to manage change.” - Alexander Knabe, Manager Order-to-Cash, Germany/Central Europe